Customer Care
We're Here to Help 💕
Your satisfaction is our priority. Find answers to your questions below or reach out to our friendly team!
📦 Shipping & Delivery
We deliver beautiful skin across Pakistan! Here's what you need to know:
- Delivery Coverage: We ship to all major cities and towns across Pakistan
- Processing Time: Orders are processed within 1-2 business days
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Delivery Time:
- Major cities (Karachi, Lahore, Islamabad): 2-4 business days
- Other cities: 4-7 business days
- Shipping Fee: Flat rate shipping charges apply (calculated at checkout)
- Order Tracking: You'll receive tracking details via WhatsApp/email once your order ships
💡 Tip: Orders placed before 2 PM are processed the same day!
🔄 Returns & Refunds
We want you to love your Bes Bloom products! If something isn't quite right, we're here to help.
Return Policy:
- Returns accepted within 2 days of delivery
- Products must be unused, unopened, and in original packaging
- Damaged or defective items can be returned even if opened
How to Return:
- Contact Us: Reach out via WhatsApp or email with your order number and reason for return
- Get Approval: Our team will review and approve your return request within 24 hours
- Ship It Back: Pack the product securely and send it to our return address (provided in approval email)
- Receive Refund: Once we receive and inspect the product, your refund will be processed within 5-7 business days
Refund Method: Refunds are issued to your original payment method or as store credit (your choice!)
❓ Frequently Asked Questions
Are your products suitable for sensitive skin?
Yes! Most of our products are formulated with gentle, skin-loving ingredients. Check individual product descriptions for specific skin type recommendations, or contact us for personalized advice.
How do I choose the right moisturizer for my skin?
It depends on your skin type:
- Dry skin: Look for rich, hydrating formulas with hyaluronic acid or ceramides
- Oily skin: Choose lightweight, oil-free, or gel-based moisturizers
- Combination skin: Try balanced formulas that hydrate without being too heavy.
How long do products take to show results?
Most skincare products show visible results within 2-4 weeks of consistent use. For best results, follow the recommended usage instructions and maintain a regular skincare routine.
Are your products cruelty-free?
We're committed to ethical beauty! Check individual product pages for certifications and ingredient information.
Can I use multiple products together?
Absolutely! We recommend starting with a cleanser, followed by toner, serum, moisturizer, and sunscreen (in the morning). If you're unsure about layering specific products, reach out to us!
What if I receive a damaged product?
We're so sorry if that happens! Contact us immediately with photos of the damaged item, and we'll arrange a replacement or full refund right away.
💬 Contact Our Support Team
Still have questions? We'd love to hear from you! Our friendly team is ready to help.
Response Time: We typically respond within 2-4 hours during business hours (Mon-Sat, 10 AM - 7 PM PKT)
Thank you for choosing Bes Bloom! ✨
Your journey to beautiful, healthy skin starts here.